m o b i l i t y
30-Day Hassle-Free Return Policy
Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that a customer orders from our resellers may not fit their mobility requirements or meet their overall needs. Therefore, authorized resellers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned.
Resellers will also be responsible for paying the shipping cost to get the product back to us. We are happy to coordinate the whole process including a pickup at the customer's residence provided the reseller prepays for the shipping which is $75 or agrees in writing that we can deduct the charge from the refund.
The first step in returning a product is to call or email our Customer Care team at 877-500-9152 ext 513 and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.
Return Terms and Conditions
All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee.
The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $75.00 which will cover the cost of shipping and the box.
The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives.
Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.